Welcome to Freeside.

Open-source billing, CRM, trouble ticketing, network monitoring and provisioning

for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and online businesses

We're hiring for sysadmin/devops/support positions.

Freeside News...

Mar 6-8 2018: Exhibited at WISPAmerica
Feb 14‑16 2018: Exhibited at IT Expo / Asterisk World
Feb 7 2018: Exhibited at FISPA Live
Oct 10‑12 2017: Exhibited at WISPAPalooza
Oct 4-5 2017: Exhibited at AstriCon
Aug 8-10 2017: Exhibited at ClueCon
May 11 2017: 3.92 released
May 2-4 2017: Exhibited at Broadband Communities
Mar 19 2017: 4.2 released

Freeside offers business solutions:

Billing and ticketing server appliances: A complete solution including hardware, software and support. Starting at $3450 shipped!

Implementation service: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.

Support: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.

Customization: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.

On-site training: A one or three day curriculum tailored to your needs.


Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.

Check out our online or downloadable demo and see for yourself why hundreds of companies have come to rely upon the Freeside software for their automation needs.

For complete, easy deployment and maintenance, Freeside is available on a variety of server appliances. Or, for customers with existing hardware, implementation service is also available.



  • Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.
  • VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing.
  • Internal taxation system or integrate with tax rating services from SureTax, Avalara, or Compliance Solutions.
  • Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing.


  • Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
  • Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively
  • Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.


  • Complete, integrated network monitoring system included, based on Torrus from K-Open GmbH
  • SNMP discovery, collection and graphing
  • 95th percentile and volume billing


  • Online signup page with immediate credit card authorization and provisioning.
  • Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
  • Simple API available to write your own self-service pages or applications.


  • Unlimited resellers with branded invoices, individual pricing and payment gateways.
  • Virtualized reseller access allows resellers access to only their own customers.
  • Flexible, fine-grained access control