Difference between revisions of "Hosted Services Platform"
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* Using [http://www.voicerd.com/ VoiceRD] | * Using [http://www.voicerd.com/ VoiceRD] | ||
− | ** our contact: Ryan Trantvein | + | ** our contact: Ryan Trantvein <removed email> |
− | ** add'l | + | ** add'l contact: Eron Howard <removed email> |
* Provisioning/deprovisioning integration | * Provisioning/deprovisioning integration |
Latest revision as of 18:09, 18 May 2009
Phase one: hosted VoIP
Introduction
No PTSN connectivity in phase one (only subscribers calling into the system); deferred to phase two.
(Note: still assign real DIDs to customers as their numbers, so they will be able to easily purchase PTSN connectivity as an add-on later)
Service sold by default in pairs (single numbers available also).
Asterisk Integration
- Using VoiceRD
- our contact: Ryan Trantvein <removed email>
- add'l contact: Eron Howard <removed email>
- Provisioning/deprovisioning integration
- modify LDAP database
- LDAP info received
- perl examples forthcoming
- Feature control integration
- Call forwarding w/ or w/o simul-ring
- Voicemail
- same as above, LDAP database, info received
- perl examples forthcoming
End-customer frontend
Introduction
- Based on existing Freeside self-service, with a simplified, clean VoIP-only interface and expanded VoIP functionality.
- Probably PHP with XML-RPC access to Freeside functionality.
Features to add
Basic features
- VoIP "follow-me" information
- ability to add/modify/delete devices and choose from those which phone(s)/device(s) to ring
- some basic scheduling ability as well?
- VoiceRD to provide simple API info
- Voicemail view/listen/delete/etc.
- internal directory + ability to opt-out of listing
- Order new lines and cancel existing ones.
Add'l features
- conference setup & control
- (some add'l "low-hanging fruit" features to be added)
Existing features to be used in new interface
- View past and currently open invoices
- Make payments, change payment information
- Order new packages and cancel existing ones (order new lines/cancel existing ones)
Reseller back-end
Introduction
- Based on existing Freeside backoffice interface configured to disable unnecessary features and present a simplified, clean VoIP-only interface and expanded VoIP functionality.
- Using existing Freeside backoffice Perl/HTML::Mason
Features to add
- Same VoIP feature controls as end-user interface.
- Add configuration options and ACLs to disable/hide unnecessary any features to simplify the interface.
- Agent-virtualize any remaining configuration or tables necessary for fully-virtualized VoIP (CDRs, others?)
Deployment
- Amazon "compute cloud" - Xen hosting
- will setup OpenSUSE instance for VoiceRD
- will change to SLES if any time-consuming problems turn up with OpenSUSE
- will setup Debian instance for Freeside
- install now and use as "testing" dev platform since the cost is low
Phase two: PTSN connectivity, additional features
Asterisk integration
- Real-time CDR integration
- MySQL (InnoDB or MyISAM?)
- According to [VoiceRD installation guide], uses default MyISAM tables.
- Note with VoiceRD that we want InnoDB for our install
- format: standard asterisk CDRs (excellent!)
- MySQL (InnoDB or MyISAM?)
- Integrate prepaid hook (Perl or XML-RPC) for "minutes left on prepaid card"
- will need to be written on VoiceRD's side
- we will provide XML-RPC & Perl API
- Pravin will go over with VoiceRD exactly how the IVR "flow" should function
End-customer frontend
Features to add
(could use some expansion and categorization, certainly not yet complete):
- View recent calls and call history
- View minutes remaining
- Call forwarding (+simul-ring) configuration
- Edit 911 address associated with each line