Freeside:1.7:Documentation:InstallingOnFreeBSD

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Setting up a FreeBSD server for Freeside


  • 1. Install FreeBSD. - Do the complete install from CD.
    • a. Insert Freebsd CD & boot to CD
    • b. Select “Custom”
    • c. Select “Partition”
    • d. Use “D” to Delete any existing partitions
    • e. Use “C” to Create slices (this is just the drive, use one slice)
    • f. Use “Q” to save & exit
    • g. Select “BootMgr”
    • h. Select “Label”
    • i. Use “C” to create partitions
    • j. Setup swap partition first (2 x RAM) – use “m” at end of number to denote mb
    • k. Select “swap” as partition type
    • l. Setup other partitions – mount point for OS is “/”
    • m. Use “Q” to save & finish
    • n. Select “Distributions”
    • o. Select “All”
    • p. Select “Yes”
    • q. Select “Exit”
    • r. Select “Media”
    • s. Select “CD/DVD”
    • t. Select “Commit”
    • u. Select “Yes”
    • v. Select “No”
    • w. Select “Exit”
    • x. Select “X”
    • y. Select “Yes” & remove CD
  • 2. Configure the server
    • a. adduser “adduser” (set up a user for use later so you don’t have to log into root everytime)
    • b. set root password “passwd”
    • c. Edit the rc.conf in etc
      • i. hostname=”boxname.your.domain”
      • ii. ifconfig_fxp0=”your.ip.here netmask your.subnet.here”
      • iii. defaultrouter=”your.gateway.ip.here”
      • iv. inetd_enable=”YES”
      • v. sshd_enable=”YES”
      • vi. keyrate=”fast”
      • vii. update_motd=”NO”
      • viii. kern_securelevel_enable=”NO”
      • ix. usbd_enable=”YES”
      • x. syslogd_flags=”-s”
      • xi. sendmail_enable=”NONE”
      • xii. apache22_enable=”YES”
      • xiii. postgresql_enable=”YES”


    • d. Enable root ssh logon
    • i. Edit /etc/ssh/sshd_config to allow root login by changing to yes and unremarking line
    • e. “cd /etc”
    • f. “vi resolv.conf”
      • i. domain your.domain
      • ii. nameserver your.dns.ip.here


    • g. reboot
    • h. portsnap fetch
    • i. portsnap extract
  • 3. Perl is already installed with Freebsd, use existing install (Satisfies Freeside install step 1.)
  • 4. Install Apache
    • a. “cd /usr/ports/www/apache22”
    • b. “make && make install” (use defaults for any gui)
      • c. “vi usr/local/etc/apache22/httpd.conf”
      • i. Listen IP:Port
      • ii. ServerAdmin youremail@yourdomain.com
      • iii. ServerName your.servername:80
      • iv. Reboot
  • 5. Step two of Freeside install instructions almost completed, set up ssl later.
  • 6. Install the cpan bundle & Apache bundle
    • a. “perl –MCPAN –e shell; “
    • b. type “no“
    • c. “install Bundle::CPAN“ (watch error messages at end has taken as many as 7 times to get full load)
    • d. “reload cpan“
    • e. “install Bundle::Apache2”
    • f. “quit”
  • 7. Install mod_perl – first download the latest mod_perl to one of your ftp servers
    • a. “mkdir /home/youruserfromstep2a/programs”
    • b. “cd /home/ youruserfromstep2a /programs”
    • c. “ftp yourftpserver“
    • d. “cd filelocation “
    • e. “bin“
    • f. “get mod_perl-2.0-current.tar.gz”
    • g. “quit“
    • h. “tar –xvzf mod<tab>“
    • i. “cd mod_perl-2.0.3“
    • j. “perl Makefile.PL APACHE_SRC=/usr/ports/www/apache22\

EVERYTHING=1“ (apxs source is /usr/local/sbin/apxs)

    • k. “make && make install“
    • l. “/usr/local/sbin/apxs –q LIBEXECDIR“ (should be /usr/local/libexec/apache22, so line would be libexec/apache22/mod_perl.so)
    • m. add to httpd.conf – LoadModule perl_module results of above/mod_perl.so (at bottom of LoadModule section)
    • n. “apachectl restart“
  • 8. Install OpenSSH (use defaults on GUI)
    • a. “cd /usr/ports/security/openssh“
    • b. “make && make install && reboot“
  • 9. Install rsync: (use defaults on GUI)
    • a. “cd /usr/ports/net/rsync“
    • b. “make && make install && reboot“
  • 10. Install Postgresql (use defaults on GUI)
    • a. “cd /usr/ports/databases/postgresql81-server“
    • b. “make && make install“
    • c. Initialize postgresql -- “/usr/local/etc/rc.d/postgresql initdb” (you should see it build the database files needed here, if it doesn’t, then the postgresql install was bad and you need to restart the build process)
    • d. Configure for OID
      • i. “vi /usr/local/pgsql/data/postgresql.conf“
      • ii. enable oid by changing to yes and unremarking line
    • e. reboot


  • 11. Install teTex
    • a. “cd /usr/ports/print/teTeX”
    • b. “make && make install”
  • 12. Install the required perl modules (At this point I recommend two interfaces into the box. I usually use the terminal and an SSH session. If a module errors out, go to a different screen and force the install before proceeding to the next item. I’ve found the order these modules load seems to matter. You must cd to /root/.cpan/build and find the package directory and cd into it to run the manual make. First run “perl Makefile.PL”, then “make” and finally “make install”)
    • a. “perl –MCPAN –e shell;”
    • b. type “no”
    • c. install MIME::Base64
    • d. install Digest::MD5
    • e. install URI
    • f. install HTML::Tagset
    • g. install HTML::Parser
    • h. i /libnet/
    • i. install (full name of latest version of libnet)
    • j. install Locale::Country
    • k. install Net::Whois::Raw
    • l. install libwww
    • m. install Bundle::LWP
    • n. install Business::CreditCard
    • o. i /MailTools/
    • p. install (full name of latest version of mailtools)
    • q. i /TimeDate/
    • r. Install (full name of latest version of TimeDate)
    • s. install DateManip
    • t. install File::CounterFile
    • u. install FreezeThaw
    • v. install String::Approx
    • w. install Text::Template
    • x. install DBI
    • y. install DBD::Pg
    • z. install DBIx::DBSchema
    • aa. install Net::SSH
    • bb. install String::ShellQuote
    • cc. i /IVAN/Net/
    • dd. install (full name of latest version of NET-SCP)
    • ee. install HTML::Mason (apache src is /usr/ports/www/apache22)
    • ff. install Tie::IxHash
    • gg. install Time::Duration
    • hh. install HTML::Widgets::SelectLayers
    • ii. install Storable
    • jj. install Cache::Cache
    • kk. install NetAddr::IP
    • ll. install Chart::Base
    • mm. install Crypt::PasswdMD5
    • nn. install Locale::SubCountry
    • oo. install JavaScript::RPC
    • pp. install Frontier::RPC2
    • qq. i /JWIED/Text/
    • rr. install (full name of latest version of Text-CSV_X)
    • ss. install Spreadsheet::WriteExcel
    • tt. install IO::Stringy
    • uu. install MIME::Tools
    • vv. install Apache::Session
    • ww. install HTML::TreeBuilder
    • xx. install HTML::FormatText
    • yy. install Test::Inline
    • zz. install Class::ReturnValue
    • aaa. install DBIx::SearchBuilder
    • bbb. install Log::Dispatch
    • ccc. install Locale::Maketext::Lexicon
    • ddd. install Locale::Maketext::Fuzzy
    • eee. install Text::Wrapper
    • fff. install Time::ParseDate
    • ggg. install Term::ReadKey
    • hhh. install Text::Autoformat
    • iii. install Text::Quoted
    • jjj. install Regexp::Common
    • kkk. install HTML::Scrubber
    • lll. install Tree::Simple
    • mmm. install JSON
    • nnn. install GD
    • ooo. install DateTime::Format::Strptime
    • ppp. install IPC::Run3
    • qqq. install Color::Scheme
    • rrr. install Data::Table
    • sss. install Lingua::EN::NameParse
    • ttt. install Lingua::EN::Inflect
    • uuu. install Apache::DBI
    • vvv. install HTTP::BrowserDetect
    • www. “quit”



Setting up a FreeSide server.


  • 1. Get Freeside ready to install - Download the latest freeside tarball to your ftp server
    • a. “cd /home/ youruserfromstep2a /programs“
    • b. “ftp yourftpserver“ (log in)
    • c. “cd filelocation “
    • d. “bin”
    • e. “get free<tab>”
    • f. “get Makefile”
    • g. “quit”
    • h. “tar –xvzf free<tab>“
    • i. “cp Makefile ./freeside/Makefile”
    • j. “cd free<tab>“
  • 2. adduser freeside (start with “adduser” and answer questions, pwd yourpasswdhere)
  • 3. “mkdir /usr/local/www/apache22/data/freeside”
  • 4. “chown freeside:www /usr/local/www/apache22/data/freeside”
  • 5. Allow the freeside user full access to the freeside database
    • a. su pgsql
    • b. createuser –P freeside
    • c. set password (yourpasswdhere)
    • d. not a superuser
    • e. yes to create database
    • f. no to create role
  • 6. Add the freeside database
    • a. su freeside
    • b. createdb –E sql_ascii freeside
  • 7. Build and install the Perl modules
    • a. Exit all the way to root
    • b. make perl-modules
    • c. make install-perl-modules
  • 8. Create config files: “make create-config”
  • 9. Edit /usr/local/etc/apache22/httpd.conf
    • a. Change user & group to freeside
  • 10. apachectl restart
  • 11. ps –aux (make sure apache now running as freeside)
  • 12. “make install-docs”
  • 13. Edit the httpd.conf for freeside
    • a. Edit /usr/local/etc/apache22/httpd.conf
    • b. At bottom add “Include etc/apache22/Includes/”


  • 14. Create the database tables and initial data
    • a. su freeside
    • b. freeside-setup –d your.domain


  • 15. Create the Freeside system users
    • a. su freeside
    • b. freeside-adduser –g 1 fs_queue
    • c. freeside-adduser –g 1 fs_daily
    • d. freeside-adduser –g 1 fs_selfservice
  • 16. Correct access_user.pm
    • a. edit /usr/local/lib/perl5/site_perl/5.8.8/FS/access_user.pm
    • b. change the call to $htpasswd_file to ‘/usr/local/etc/freeside/htpasswd’ instead of just ‘htpasswd’ (about line 18)
    • c. change the system('htpasswd', '-b', @_, to system('/usr/local/sbin/htpasswd', '-b', @_, (about line 130)
  • 17. Create one or more Freeside users
    • a. su freeside
    • b. freeside-adduser –g 1 yournewuser
    • c. htpasswd /usr/local/etc/freeside/htpasswd yournewuser


  • 18. Reboot
  • 19. Get the correct httpd.conf with all the RT info
    • a. Edit the /usr/local/etc/apache22/httpd.conf file
    • b. Add the following near the end


      • <Directory /usr/local/www/apache22/data/freeside>
      • <Files ~ "\.(cgi|html)">
      • AddHandler perl-script .cgi .html
      • PerlHandler HTML::Mason
      • </Files>
      • AuthName freeside
      • AuthType Basic
      • AuthUserFile /usr/local/etc/freeside/htpasswd
      • Require valid-user
      • </Directory>
      • <Perl>
      • require "/usr/local/etc/freeside/handler.pl";
      • </Perl>
      • <Directory /usr/local/www/apache22/data/freeside/rt/NoAuth>
      • <Limit GET POST>
      • allow from all
      • Satisfy Any
      • SetHandler perl-script
      • PerlHandler HTML::Mason
      • </Limit>
      • </Directory>


      • <Directory /usr/local/www/apache22/data/freeside/rt/REST/1.0/NoAuth>
      • <Limit GET POST>
      • allow from all
      • Satisfy any
      • SetHandler perl-script
      • PerlHandler HTML::Mason
      • </Limit>
      • </Directory>


      • <DirectoryMatch "^%/usr/local/www/apache22/data/freeside/rt/.*NoAuth/images">
      • SetHandler None
      • </DirectoryMatch>


      • <Directory /usr/local/www/apache22/data/freeside/rt/Ticket/Attachment>
      • SetHandler perl-script
      • PerlHandler HTML::Mason
      • </Directory>


      • <Directory /usr/local/www/apache22/data/freeside/rt/Search>
      • SetHandler perl-script
      • PerlHandler HTML::Mason
      • </Directory>


    • c. Immediately after the LoadModules, add


      • PerlModule HTML::Mason


  • 20. adduser rt (password yourpasswordforrt)
  • 21. cd /home/ youruserfromstep2a /programs/freeside
  • 22. Install & setup RT
    • a. Make configure-rt
    • b. Make create-rt
    • c. Make install-rt
  • 23. Set freeside to run on startup
    • a. su root
    • b. make install-init
  • 24. Reboot
  • 25. Log into Freeside
  • 26. Go to Ticketing main
  • 27. Go back to billing main
  • 28. Add employee root
  • 29. reboot
  • 30. log back into freeside as root
  • 31. Go to ticketing main, Configuration, Global, User Rights, Give your uid superuser rights
  • 32. Go back to billing main and disable the root user
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