Difference between revisions of "Freeside:3:Documentation:Self-Service access without service"
From Freeside
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| − | Freeside can now allow customers to login without a specific svc_acct or svc_phone service linked to their account. The new feature uses the | + | Starting in version 3.2, Freeside can now allow customers to login without a specific svc_acct or svc_phone service linked to their account. The new feature uses the customer contacts. A drop down box will allow you to configure a contacts Self-Service access. The Self-Service portal will need to upgraded in addition to Freeside itself. |
=Backend Configuration= | =Backend Configuration= | ||
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* Set selfservice_server-base_url | * Set selfservice_server-base_url | ||
| − | When adding a contact with an email address, the customer will be sent an email to reset their password and allow access to the Self-Service portal. There is also direct access to the forgot password | + | =Usage= |
| + | * When adding a contact with an email address, the customer will be sent an email to reset their password and allow access to the Self-Service portal. | ||
| + | * There is also direct access to the forgot password functionality. You will need to link to: selfservice.cgi?action=forgot_password. | ||
| + | * Forgotten password functionality works for both svc_acct and customer contact Self-Service accounts. | ||
| + | * Self-Service now accepts an email address for the login, no more separate domain field. | ||
| + | * Customers using the single domain configuration will still continue to work for customers who only want to enter a single username. | ||
Latest revision as of 16:00, 19 January 2014
Starting in version 3.2, Freeside can now allow customers to login without a specific svc_acct or svc_phone service linked to their account. The new feature uses the customer contacts. A drop down box will allow you to configure a contacts Self-Service access. The Self-Service portal will need to upgraded in addition to Freeside itself.
Backend Configuration
- Set selfservice-password_reset_verification to "Click on a link in email"
- Set selfservice_server-base_url
Usage
- When adding a contact with an email address, the customer will be sent an email to reset their password and allow access to the Self-Service portal.
- There is also direct access to the forgot password functionality. You will need to link to: selfservice.cgi?action=forgot_password.
- Forgotten password functionality works for both svc_acct and customer contact Self-Service accounts.
- Self-Service now accepts an email address for the login, no more separate domain field.
- Customers using the single domain configuration will still continue to work for customers who only want to enter a single username.
