[freeside] New Customer Problems

[ivan]

This is a problem with the `hidecancelledcustomers' and
`hidecancelledpackages' configuration files in 1.2.3, and is fixed in the
current CVS tree.  See
<http://www.sisd.com/cgi-bin/cvsweb/freeside/FS/FS/cust_main.pm?r1=1.4&r2=1.5>
for the diffs.

I'll try to get 1.2.4 out soon.

On Fri, Feb 11, 2000 at 09:46:48AM +1100, colinc wrote:
> I figured out what the problem I had, but there is nothing I can really do about it.
> I reinstalled freeside and started from scratch again, and noticed the following problem
> again.
> 
> I can add a customer(s) fine, and then browse the entire list of customers so long as i
> don't allocate any packages to the customer(s). As soon as I allocate a customer a
> package, that customer will no longer show up in the browse list, that customer can not
> even be searched, but I can access that customer through the browse by package options.
> Even if i cancel the package, that customer will no longer show up in the browse
> customers but shows up in packages with a cancelled date.
> 
> So, if i allocate all the customers a package each, then i will no longer be able to
> browse any of them except through browse package options. Although this works, its not
> too user friendly.
> 
> 
> ivan wrote:
> 
> > On Wed, Feb 02, 2000 at 10:04:08AM +1100, colinc wrote:
> > > ivan wrote:
> > >
> > > > I don't have enough information to diagnose your browse/search problem.
> > > > Perhaps you're misunderstanding which tables each option searches?
> > >
> > > I have now managed to enter in the customer detail in successfully, but the browse
> > > options still exists
> > >
> > > For example, clicking on browse customers (by last name) will give me an error
> > >
> > >     Error processing your request
> > >     Your request could not be processed because of the following error:
> > >
> > >     No matching customers found!
> >
> > > This happens with almost all the browse options except for packages (by package
> > > number) which will display packages ordered by the customer.
> > > The seacrh options produces an error, eg searching by last name, although there are
> > > customer details in the database.
> >
> > How have you verified this?  Is there anything in the cust_main table in
> > the database?
> >
> > Do you get anything in the server's error log?
> >
> > What OS, database, versions, etc., are you using?  What method are you
> > using to run the scripts as the Freeside user (mod_perl, suExec, setuid)?
> >
> > Are you sure your browser isn't simply caching old results?  Have you set
> > the option to verify documents every time, rather than once per session?
> >
> > > Another question, is it necessary to setup the sevice definition?
> >
> > If you want to offer services (as opposed to offering empty packages),
> > then yes.
> >
> > > > On Tue, Feb 01, 2000 at 12:59:11PM +1100, colinc wrote:
> > > > >
> > > > > Anyway, another problem is choosing any of the browse options, I have
> > > > > customers (manually entered) in the mysql database but it continues to say
> > > > > that there are no matching customer, same error occurs when i do a search for
> > > > > a customer that is already in the database.
> > > > >
> > > > > Any suggestion would be appreciated, thanks.
> > > > >
> > > > > Colin.
> > > > >
> > > >
> > > > --
> > > > _ivan
> > >
> >
> > --
> > _ivan
> 

-- 
meow
_ivan