[freeside] keep getting blank svc_domain.svcnum

[DPH]

I get what your saying about class and instance. I'm back on step 3 in 
the Aministration Documentation. It says "   Add a new service 
definition with Table svc_domain (and no modifiers) ". Then it says to 
create a package with the blank domain service, " Add a new package 
definition which includes quantity 1 of the svc_domain service you 
created above ". I deviated here a little, I created a lot of packages 
and some more services for them. I assigned all the packages to agents 
and created a few advertising sources. Then the next step is create a 
complimentary customer using one of the packages. That's what fails on 
my site and I get the same failure using the webdemo at sisd.com.

Others on the list have offered your suggestion as well, create a 
svc_domain  with a filled in modifier, use that in the package. If I 
just make a package, with 1 service, the domain service I created with 
the domain name, it  is not offered in the package drop down of the new 
customer screen. If I include the service type in a hosting package and 
choose that from the drop down, the error message about the blank 
domain service number pops up.

There's really two questions here, the  first is how to get past the 
enter a complimentary customer in the Administration documentation. I 
can't get it work on my site or the webdemo. The second question is how 
would I set up the classes and packages to allow customers to order 
virtual web hosting sites. There seems to be no way to set up a 
customer to just have a domain and use the nameserver.

IOn Nov 20, 2003, at 12:38 PM, Randall Lucas wrote:

> OK, this wasn't very clear in the first two paragraphs.  What I mean 
> is:
>
> "I don't know exactly how you would set up separate svc_domains for 
> each
> individual customer.  But it may be instructive to give you the info 
> you would
> need to set up a number of svc_accts for accounts in your own domain, 
> let's
> call it: "
>
> ...
>
>>
>> dannyswebhost.cxm

Then a customer that wanted to purchase a web hosting package would 
need a unique domain service type and a unique hosting package 
providing an instance of that type before they could be entered into 
the database as an account ?

>>
>> You would need to create a service type of type domain and fix the 
>> domain
>> name as "dannyswebhost.cxm."  Create a package type offering that 
>> service
>> type.  Add a customer that's an internal customer of type comp, and
>> "purchase" him an instance of that package type with the domain.
>>
>> A lot of confusion amongst folks on this comes from the difference 
>> between
>> the class (service type) and the instance (service).  You need to 
>> have an
>> instance of a domain service in existence, which must be owned by your
>> internal customer, to which your svc_acct types can then point.  And
>> although it's 50/50 whether having an internal customer own that 
>> service is
>> particularly elegant or particularly kludgey, there it is.

I'm not concerned so much with kludgey or elegant, I just want to 
understand how to use the software. Based on this explanation, I would 
need to write a layer of software to set up the service type for the 
domain, create a unique package using the unique domain service, then 
create a customer so it could bill. A customer then could order a 
package and be billed for it.

>>
>> Randall
>>
>> PS perhaps when you figure this out you could write it up and put it 
>> in the

Definitely

>> wiki.
>>
>> DPH wrote:
>>
>>> I've just installed freeside-1.4.1 on a Redhat 9 Linux system using
>>> Postgress 7.3.3 , mason 1.23, apache 1.3.28...
>>> When trying to add a Customer I get this error:
>>> Error: Can't find domsvc  in svc_domain.svcnum
>>>
>>> I believe I've done everything the Administration page says. I've
>>> defined srvide types, one of them being a domain. I've defined 
>>> packages
>>> that use the domain service type. When I try to add a customer using
>>> any of the package types (various web hosting packages) I get the 
>>> above
>>> error. I've looked through the archive and have seen much discussion 
>>> on
>>> the issue but they all seem to say this:
>>>
>>> 1. define a domain service type with blank modifiers
>>> 2. define a package that uses the domain service type
>>> 4. define agent types and agents and set them to use the packages
>>> 5. set up an advertising source
>>> 6. Add a new Complimentary customer
>>>         at this point I get the error
>>>
>>> I get the same error on http://webdemo.sisd.com/cust_main.cgi, no
>>> matter what package I try to assign to the customer, There are
>>> variations here though, kore mio gives an ASP error and test50 says
>>> "Error: Can't find domsvc 9 in svc_domain.svcnum". All the rest give
>>> the error mentioned above.
>>>
>>> My svc_domain table is empty. I've defined 5 pachages that only have
>>> the domain service (one year, two...). They don't show up under the
>>> customer's package selection options. I see this at the webdemo site 
>>> as
>>> well, there is no "Nameserver", for any of the sales agents, 
>>> presented
>>> among the new customer's options. I have another 40+ hosting packages
>>> defined and about 25 services. All the hosting packages do show up
>>> under the new customer's drop down, but they all give the above 
>>> error.
>>>
>>> Some of the messages on the mailing list seem to suggest that a new
>>> domain service type must be created for each domain, before the
>>> customer can be entered, and that domain must be provisioned? So if 
>>> if
>>> have 10k virtual host clients I'd need to create a domain service 
>>> type
>>> for each one before I can enter them as a customer? there would then
>>> have to be a new package defined that used the new domain service 
>>> type
>>> for each one? That doesn't seem like the way it should work I must be
>>> reading this wrong.
>
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