[freeside-users] The FreeSide experience

[Bowen, Peter]

Stu,
	We just finished migrating our 150K+ customers and it runs like
a champ.  We were also using a kludgy system and the support load has
gone down considerably after the migration.  Additionally we added a ton
of stuff that we needed for our business and the API is really easy to
work with.  Anything in the API can be done programmatically and the
data model is clear and easy to understand.  Finally, Ivan is helpful
and easy to work with as long as you don't contribute broken code...
(maybe a little too much information on that last one)  Anyway, I
recommend it completely and I would bet my job on it... oh wait... I did
bet my job on it. :)  I know that it's a hard sell to switch from a
system that appears to be doing a good job - with this one it's
transparent enough to know for sure if it's working.  Good luck.

-Peter

-----Original Message-----
From: freeside-users-bounces at sisd.com
[mailto:freeside-users-bounces at sisd.com] On Behalf Of Stuart Craig
Sent: Monday, February 06, 2006 3:06 PM
To: Freeside users mailing list
Subject: [freeside-users] The FreeSide experience

The ISP I work for, SpiritOne, is in desperate need of a billing system.

    We've been in business for 10 years, and we do have a legacy billing

system, but... well, it's a scary kludge, IMHO.  Those of us who would 
support and use a new billing system are interested in implementing 
FreeSide.  We're still working on selling this concept to the owner of 
the company though.  One of the points that he's been very insistent 
about is that he really wants to hear from some existing FreeSide users 
about their experience with the software.

Ivan did supply us with a short list of references, but only one of them

replied to our queries.  Can anybody else help us out?  We're not 
looking for an in-depth analysis, just a paragrah or two talking about 
the good and bad points of FreeSide.

FreeSide seems to be a good fit to our existing infrastructure.  All of 
our servers are running RedHat or Fedora Linux and we've already got a 
lot of administrative tools implemented in perl.  We have two 
experienced perl programmers, as well as another web designer on staff.

Thanks,
  - Stu

-- 
Stuart Craig <scraig at spiritone.com>
Technical Director for SpiritOne
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