[freeside-users] RT Missing Formatting

[Brian Booker]

Following the install docs from
http://www.freeside.biz/mediawiki/index.php/Freeside:2.1:Documentation:RT_Installation:Ubuntu
I manually added the following to httpd.conf during the install.

#replace /var/www/freeside with your freeside document root
<Directory /var/www/freeside/rt/NoAuth>
<Limit GET POST>
allow from all
Satisfy any
SetHandler perl-script
PerlHandler HTML::Mason
</Limit>
</Directory>

#replace /var/www/freeside with your freeside document root
<Directory /var/www/freeside/rt/REST/1.0/NoAuth>
<Limit GET POST>
allow from all
Satisfy any
SetHandler perl-script
PerlHandler HTML::Mason
</Limit>
</Directory>

#replace /var/www/freeside with your freeside document root
<DirectoryMatch "^%/var/www/freeside/rt/.*NoAuth/images">
SetHandler None
</DirectoryMatch>

#replace /var/www/freeside with your freeside document root
<Directory /var/www/freeside/rt/Ticket/Attachment>
SetHandler perl-script
PerlHandler HTML::Mason
</Directory>

#replace /var/www/freeside with your freeside document root
<Directory /var/www/freeside/rt/Search>
SetHandler perl-script
PerlHandler HTML::Mason
</Directory>

Removing that from httpd.conf resolved the formatting issue.  So far it
seems fine but I'm not sure if I broke something by removing those lines
and just haven't found it yet.

Thanks again,

Brian


> I had a similar problem recently, and the problem came from the
> freeside root, and the RT conf files. It kept clobbering my settings,
> and ignoring ones in Site_Local for some reason. I had to go in and
> manually fix that setting after each install call as I was tweaking
> things.
>
> On Tue, Nov 22, 2011 at 7:31 PM, Ivan Kohler <ivan at freeside.biz> wrote:
>> On Sat, Nov 12, 2011 at 01:41:23AM -0600, Brian Booker wrote:
>>>
>>> New installation. RT is missing its formatting.  I have no
>>> 'main-squished.css' in /freeside/rt/NoAuth/css/freeside2.1/
>>
>> Neither does anyone else.  This is generated from main.css on-the-fly by
>> rt/NoAuth/css/dhandler
>>
>>> Some searching turned up a reference to double "//" in the page source,
>>> which I do have in my installation.
>>
>> I don't think this is the problem.
>>
>>> Apache shows the error:
>>>
>>> fatal: Can't get REMOTE_USER! for cgi CGI=HASH(0x34efb040) - you need
>>> to
>>> setup Apache user authentication
>>
>> This makes me suspect htetc/freeside-rt.conf was not installed, does not
>> have
>> %%%FREESIDE_DOCUMENT_ROOT%%% substituted correctly, or is otherwise not
>> taking
>> effect correctly.
>>
>> Remove any manual edits from httpd.conf, make sure APACHE_CONF and
>> FREESIDE_DOCUMENT_ROOT are set correctly in the Makefile, and run
>> "make install-apache"
>>
>> --
>> _ivan
>> _______________________________________________
>> freeside-users mailing list
>> freeside-users at freeside.biz
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>>
>
>
>
> --
> Jayce^
>
> The Cloud is my Platform
> ÌÏËÙÍ ËÁÂÅ
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