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Configure package repositories

  • Add the following apt sources to /etc/apt/sources.list (for Debian 7.x "wheezy"):
deb ./
deb ./
  • Run aptitude update.


aptitude install freeside
apt-mark hold freeside*

Database setup

Database User

  • Allow the freeside user full access to the freeside database.

with Postgresql:

[ as postgres/pgsql user ]
$ createuser -P freeside 
Enter password for new role: 
Enter it again: 
Shall the new role be a superuser? (y/n) n
Shall the new role be allowed to create databases? (y/n) y
Shall the new role be allowed to create more new roles? (y/n) n

or with MySQL:

$ mysqladmin -u root password 'set_a_root_database_password'
$ mysql -u root -p
mysql> GRANT SELECT,INSERT,UPDATE,DELETE,INDEX,ALTER,CREATE,DROP on freeside.* TO freeside@localhost IDENTIFIED BY 'set_a_freeside_database_password';

Database Access

  • Configure /usr/local/etc/freeside/secrets if necessary. This file contains three lines: DBI datasource, username and password
    • See the DBI manpage and the manpage for your DBD for the exact syntax of your DBI data source.


  • Add the freeside database to your database engine:

with Postgres:

$ su freeside
$ createdb -E UTF8 freeside

or with MySQL:

$ mysqladmin -u freeside -p create freeside 

Bootstrap Freeside

Freeside database

  • As the freeside UNIX user, run freeside-setup -d to create the database tables and initial data.
$ su freeside
$ freeside-setup -d

RT database

  • As the freeside UNIX user, run:
$ su freeside
$ /opt/rt3/sbin/rt-setup-database --action schema
$ /opt/rt3/sbin/rt-setup-database --action coredata
$ /opt/rt3/sbin/rt-setup-database --action insert --datafile /opt/rt3/etc/initialdata

System users

  • Create the Freeside system users:
$ su freeside
$ freeside-adduser -g 1 fs_queue
$ freeside-adduser -g 1 fs_daily
$ freeside-adduser -g 1 fs_selfservice
$ freeside-adduser -g 1 fs_api


  • Create one or more Freeside users (your internal sales/tech folks, not customer accounts):
$ su freeside
$ freeside-adduser -g 1 username
$ htpasswd /usr/local/etc/freeside/htpasswd username

Additional users can be added using the same command or from the web interface.

Restart freeside

  • /etc/init.d/freeside restart

Apache & Web GUI

  • Edit /etc/apache2/envvars and set APACHE_RUN_USER and APACHE_RUN_GROUP to freeside
  • a2enconf freeside-base2
  • a2enconf freeside-rt
  • chown freeside /var/lock/apache2
  • Restart Apache
  • The web interface will be available at /freeside

Next steps

  • Log into the web interface using the username and password you entered above.
  • Proceed to the initial administration of your installation.