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Configure package repositories

  • Add the following apt sources to /etc/apt/sources.list (for Debian 10.x "buster"):
deb [trusted=yes] ./
deb [trusted=yes] ./   #XXX (no buster-specific repo yet) -testing only for now on deb 10, -stable when 4.3 releases
  • Run aptitude update.


aptitude install freeside freeside-lib freeside-webui
aptitude hold 'freeside*'
apt-mark hold 'freeside*'

Database setup

Database User

  • Allow the freeside user full access to the freeside database.

with Postgresql:

[ as postgres/pgsql user ]
$ createuser -P -d freeside 
Enter password for new role: 
Enter it again: 

Database Access

  • Configure /usr/local/etc/freeside/secrets if necessary. This file contains three lines: DBI datasource, username and password
    • See the DBI manpage and the manpage for your DBD for the exact syntax of your DBI data source.


  • Add the freeside database to your database engine:

with Postgres:

$ su freeside
$ createdb -E UTF8 freeside

Bootstrap Freeside

Freeside database

  • As the freeside UNIX user, run freeside-setup -d to create the database tables and initial data.
$ su freeside
$ freeside-setup -d

RT database

  • As the freeside UNIX user, run:
$ su freeside
$ /opt/rt3/sbin/rt-setup-database --action schema
$ /opt/rt3/sbin/rt-setup-database --action coredata
$ /opt/rt3/sbin/rt-setup-database --action insert --datafile /opt/rt3/etc/initialdata

System users

  • Create the Freeside system users:
$ su freeside
$ freeside-adduser -g 1 fs_queue
$ freeside-adduser -g 1 fs_daily
$ freeside-adduser -g 1 fs_selfservice
$ freeside-adduser -g 1 fs_api


  • Create one or more Freeside users (your internal sales/tech folks, not customer accounts):
$ su freeside
$ freeside-adduser -g 1 username password

Additional users can be added using the same command or from the web interface.

Start freeside

  • /etc/init.d/freeside start

Apache & Web GUI

  • Edit /etc/apache2/envvars and set APACHE_RUN_USER and APACHE_RUN_GROUP to freeside
  • a2enconf freeside-base2.4
  • a2enconf freeside-rt
  • a2dismod mpm_event
  • a2enmod mpm_prefork
  • a2enmod rewrite
  • a2enmod perl
  • chown freeside /var/lock/apache2
  • service apache2 restart
  • The web interface will be available at /freeside

Next steps

  • Log into the web interface using the username and password you entered above.
  • Proceed to the initial administration of your installation.