1 Day Wisp Training

From Freeside
Revision as of 06:47, 20 May 2013 by Jeremyd (talk | contribs) (Created page with "= Overview = == Freeside Basics == * Introduction / overview * Create customers * Maps and Google Earth * Customer Notice and Templates * File uploads, notes, etc... * Customer…")

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Overview

Freeside Basics

  • Introduction / overview
  • Create customers
  • Maps and Google Earth
  • Customer Notice and Templates
  • File uploads, notes, etc...
  • Customer Classes, reports, tags
  • Packages, Services Exports
  • Reporting options
  • Billing basics
  • Taxes

Ticketing and Customer Management

  • Ticketing Basics
  • Search capabilities
  • Customer Portal,branding

Lunch break

Customer Referrals, Resellers and Commissions

  • Resellers,agents
  • Employee Groups / ACL's
  • Customer referrals
  • Agent/Employee Commissions


ISP Track

  • IP management
  • Tower management, AP, links etc...
  • FCC 477 Reporting
  • Customer notifications
  • Radius Reporting
  • DSL / Ikano