Difference between revisions of "Supported:Documentation"

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= User's Guide =
+
= Support =
  
*[[Freeside:1.7:Documentation:User|User's Guide]]
+
== Normal / non-emergency support ==
  
 +
=== All support contracts ===
  
= Administrator's Guide =
+
* Email [mailto:support@sisd.com support@sisd.com]
  
* [[FreeSide:1.7:Documentation:Administration|Administrator's Guide]]
+
=== Silver and above support contracts ===
  
 +
* Phone and IM support available Mon-Fri:
 +
** 9am - 8pm Eastern
 +
** 6am - 5pm Pacific
 +
* Phone +1 415 462 1624 ext 2
 +
*  IM
 +
** AIM
 +
** Yahoo
 +
** MSN
  
= Accounting Guide =
+
== Emergency support ==
  
*[[Freeside:1.7:Documentation:Accounting|Accounting Guide]]
+
* Call +1 415 462 1624 ext 5 and leave a message. Please make sure to include:
 +
** Your name and direct contact phone number where you can be reached immediately to obtain any necessary information about the problem.
 +
** Your company name (or if you are a subcontractor, the company name which has an active support contract with us).
 +
** Detailed information about the problem and/or a ticket number with further information. 
  
  
= Changelog =
 
  
* [[Freeside:1.7:Changelog|1.7 Changelog]]
+
= User's Guide =
* [[Freeside:1.7.3:Changelog|1.7.3 Changelog]]
 
  
 +
*[[Freeside:1.7:Documentation:User|User's Guide]]
  
= Support =
+
= Administrator's Guide =
  
== Normal / non-emergency support ==
+
* [[FreeSide:1.7:Documentation:Administration|Administrator's Guide]]
  
=== All support contracts ===
+
= Accounting Guide =
  
* Email [mailto:support@sisd.com support@sisd.com]
+
*[[Freeside:1.7:Documentation:Accounting|Accounting Guide]]
  
=== Support contracts which include IM + phone support ===
+
= Changelog =
 
 
*  IM (AIM, Yahoo or MSN)
 
*  +1 415 462 1624, Mon-Fri 9-5 US/Pacific
 
 
 
== Emergency support ==
 
 
 
* Call the main office number at +1 415 462 1624.  '''Always call this number first.'''
 
* The main office voicemail will have the cell phone number of the engineer currently on-call for emergencies.
 
  
 +
* [[Freeside:1.7:Changelog|1.7 Changelog]]
 +
* [[Freeside:1.7.3:Changelog|1.7.3 Changelog]]
 +
* [[Freeside:1.7.4:Changelog|1.7.4 Changelog]]
 +
* [[Freeside:1.9:Changelog|1.9 Changelog]]
  
 
{{ContextSensitiveHelp}}
 
{{ContextSensitiveHelp}}

Revision as of 17:06, 10 September 2009

Support

Normal / non-emergency support

All support contracts

Silver and above support contracts

  • Phone and IM support available Mon-Fri:
    • 9am - 8pm Eastern
    • 6am - 5pm Pacific
  • Phone +1 415 462 1624 ext 2
  • IM
    • AIM
    • Yahoo
    • MSN

Emergency support

  • Call +1 415 462 1624 ext 5 and leave a message. Please make sure to include:
    • Your name and direct contact phone number where you can be reached immediately to obtain any necessary information about the problem.
    • Your company name (or if you are a subcontractor, the company name which has an active support contract with us).
    • Detailed information about the problem and/or a ticket number with further information.


User's Guide

Administrator's Guide

Accounting Guide

Changelog

This page is part of the Freeside Context Sensitive Help. Please review the Editing Guidelines before making modifications to this page.