Difference between revisions of "Supported:Documentation"

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= User's Guide =
+
= Support =
  
*[[Freeside:1.7:Documentation:User|User's Guide]]
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== Normal / non-emergency support ==
  
 +
=== All support contracts ===
  
= Administrator's Guide =
+
* Email [mailto:support@freeside.biz support@freeside.biz]
  
* [[FreeSide:1.7:Documentation:Administration|Administrator's Guide]]
+
=== Silver and above support contracts ===
  
 +
* Phone and IM support available Mon-Fri:
 +
** 9am - 8pm Eastern
 +
** 6am - 5pm Pacific
 +
* Phone +1 415 462 1624 ext 2
 +
* Instant messenger
 +
** MSN support@freeside.biz
 +
** Yahoo freesidehelp
 +
** AIM freesidehelp
  
= Accounting Guide =
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== Emergency support ==
 
 
*[[Freeside:1.7:Documentation:Accounting|Accounting Guide]]
 
 
 
 
 
= Changelog =
 
 
 
* [[Freeside:1.7:Changelog|1.7 Changelog]]
 
* [[Freeside:1.7.3:Changelog|1.7.3 Changelog]]
 
  
 +
* Call +1 415 462 1624 ext 5 and leave a message.  Please make sure to include:
 +
** Your name and direct contact phone number where you can be reached immediately to obtain any necessary information about the problem.
 +
** Your company name (or if you are a subcontractor, the company name which has an active support contract with us).
 +
** Detailed information about the problem and/or a ticket number with further information.
  
= Support =
+
== Unofficial support ==
  
== Normal / non-emergency support ==
+
Although some company employees may be present on IRC at irc.oftc.net channel #freeside and may be able to assist you on occasion, we do not make an official commitment to monitor the channel on a consistent basis, and it is NOT considered an official support channel.  Use one of the direct communication methods above if you require assistance.
  
=== All support contracts ===
+
= Firewall configuration =  
  
* Email [mailto:support@sisd.com support@sisd.com]
+
Please restrict our sensitive access to your network to the following IP addresses:
  
=== Support contracts which include IM + phone support ===
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* 208.106.5.15
 +
* 208.106.5.95
 +
* 74.218.102.218
 +
* 75.151.221.65
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* 68.156.170.9
  
*  IM (AIM, Yahoo or MSN)
+
= Documentation =
*  +1 415 462 1624, Mon-Fri 9-5 US/Pacific
 
  
== Emergency support ==
+
*[[Freeside:1.9:Documentation:User|User's Guide]]
 +
*[[Freeside:1.9:Documentation:Administration|Administrator's Guide]]
 +
** [[:Category:Freeside:1.9:Documentation:Template|Templates]] used and their fill in variables.
 +
*[[Freeside:Documentation:Accounting|Accounting Guide]]
  
* Call the main office number at +1 415 462 1624.  '''Always call this number first.'''
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= Changelog =
* The main office voicemail will have the cell phone number of the engineer currently on-call for emergencies.
 
  
 +
* [[Freeside:1.7:Changelog|1.7 Changelog]]
 +
* [[Freeside:1.7.3:Changelog|1.7.3 Changelog]]
 +
* [[Freeside:1.7.4:Changelog|1.7.4 Changelog]]
 +
* [[Freeside:1.9:Changelog|1.9 Changelog]]
 +
* [[Freeside:1.9.2:Changelog|1.9.2 Changelog]]
  
 
{{ContextSensitiveHelp}}
 
{{ContextSensitiveHelp}}

Latest revision as of 23:29, 5 April 2010

Support

Normal / non-emergency support

All support contracts

Silver and above support contracts

  • Phone and IM support available Mon-Fri:
    • 9am - 8pm Eastern
    • 6am - 5pm Pacific
  • Phone +1 415 462 1624 ext 2
  • Instant messenger
    • MSN support@freeside.biz
    • Yahoo freesidehelp
    • AIM freesidehelp

Emergency support

  • Call +1 415 462 1624 ext 5 and leave a message. Please make sure to include:
    • Your name and direct contact phone number where you can be reached immediately to obtain any necessary information about the problem.
    • Your company name (or if you are a subcontractor, the company name which has an active support contract with us).
    • Detailed information about the problem and/or a ticket number with further information.

Unofficial support

Although some company employees may be present on IRC at irc.oftc.net channel #freeside and may be able to assist you on occasion, we do not make an official commitment to monitor the channel on a consistent basis, and it is NOT considered an official support channel. Use one of the direct communication methods above if you require assistance.

Firewall configuration

Please restrict our sensitive access to your network to the following IP addresses:

  • 208.106.5.15
  • 208.106.5.95
  • 74.218.102.218
  • 75.151.221.65
  • 68.156.170.9

Documentation

Changelog

This page is part of the Freeside Context Sensitive Help. Please review the Editing Guidelines before making modifications to this page.